Operations Manager

  • Full Time
  • Bristol
  • £36,000 – £40,000 per year
Petula People Solutions

Confidential

About the Role

Location: Bristol

Salary: £36,000 - £40,000 per year (dependent on experience)

Contract Type: Full Time

To assume overall accountability for achieving annualised company targets whilst adhering to company strategy and procedures.

To provide a safe working environment and the provision of a well maintained vehicle fleet.

Principle Accountabilities

To liaise with clients, establishing their vehicle requirements and delivering great service. To operate within established KPI’s, budgets & compliance criteria. To promote & monitor a safe working environment. To manage the day to day operations of the rental and contract fleet. To achieve depot revenue targets in line with company budget. To visit both existing and potential customers maximising rental opportunities. To manage driver resource on a daily basis including all legal requirements. To minimise the Vehicle off-road time for all vehicles through Daily EDJ monitoring. Adherence to O Licence regulations. To provide out of hours assistance on rota basis. To oversee operation of incident management.

Measures of Success
  • Achievement of revenue targets.
  • Employee Commitment Index (Talkback).
  • Customer Satisfaction Index.
  • Adherence to Customer Visit Procedure including all documentation.
Key Leadership Behaviours
  • Planning and administrating.
  • Communicating and influencing.
  • Accountability for results.
  • Commercial awareness.
  • Customer centric.
Key Technical Skills
  • Operating knowledge of Kerridge System.
Essential Skills and Experience
  • Commercial awareness.
  • Experience in goods vehicle operation & compliance.
  • Excellent negotiating skills.
  • Direct sales.
  • Effective verbal and written skills, coupled with strong decision making and problem solving skills.
  • Self-motivated and organised.
  • Ability to work under pressure.
  • Adaptable and flexible.
  • Current UK Driving Licence.
Desirable Skills and Experience
  • Knowledge of Transportation and Logistics industry.
  • Strong PC literacy.
  • Understanding of vehicle maintenance.
Job Details
  • Job reference: PPS-0003
  • Working pattern: On site
  • Closing date:
To apply for this job email your CV to info@petulaps.com, quoting reference PPS-0003.